Shipping & Delivery
For Imported Products
- Shipping period for an Imported product may range between 3-4 weeks for delivery.
- Only prepaid orders are allowed
- No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days. - Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
- The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per descriptions
How do I track my order?
You can check the status of your order from your Pondy Basket “MyAccount” or from my orders.
We ensure timely communication about your order status via Email / SMS under the following conditions:
- When your order is confirmed / processed / shipped / delivered or
- When your order shipment is delayed
How long does it take to deliver the product after it has been dispatched?
It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant’s location.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.
How much do you charge for shipping the products?
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at ShopClues.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of CluesBucks.
My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at +91 90800 92487. We will follow up with the courier partner until your order is delivered.
What do I do if my product is delivered to the wrong address??
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at +91 90800 92487. We will follow up with the courier partner and notify you at the earliest possible.
Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, merchant’s location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link: +91 90800 92487
Why have I received partial order?
Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.
Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and seller’s location.
I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at +91 90800 92487
